Case Studies

Penn Dental needed more than a move to the cloud. The school needed a consistent and manageable desktop experience for specialized dental applications and shared clinical devices. BTPros combined Windows 365 Frontline with Microsoft Intune to create a secure, scalable model for application delivery, device management, and future expansion.

The Wharton School at UPenn requested BTPros to assist with migrating thousands of users from one domain to another. BTPros not only supported by helping to manage the project, but facilitated the migration project with apps, scripts, and other techniques to make the migration smooth and successful.

The Village of Lewiston relied on BTPros for day-to-day technology support, Microsoft services, licensing, and backup protection. By serving as an extension of the Village’s team, BTPros helped keep essential government technology supported, protected, and ready to serve the community.

The Free Library of Philadelphia needed a technology partner capable of supporting modernization while protecting critical systems and data. BTPros assisted with Microsoft 365, Intune, SharePoint, multifactor authentication, application deployment, workstation onboarding, and backup troubleshooting, while also transferring knowledge to the Library’s internal technology team.

UPenn FRES asked BTPros to assistance with performing a rebuild, upgrade, and verification to 56 servers placed around the campus.

BTPros was onsite racking and mounting the 30 new servers in addition to reconfiguring and installing the OS and SQL to match new requirements. BTPros also performed in-place upgrades to the other 26 servers which required careful coordination and planning to not disrupt services.

When PACyber was faced with the daunting task of accepting, processing, shipping, and tracking their state testing booklets, BTPros developed a solution using the Power Apps & Power Automate that saved time, money, and effort.

BTPros partnered with Demarco Mechanical to become their managed IT department to reduce the overhead of managing their IT fully in house. BTPros proactively monitors their systems 24/7 to prevent issues before they cause downtime of their critical applications and infrastructure.

Provide ongoing, outsourced IT maintenance and helpdesk functions to ensure business systems run smoothly and securely; providers monitor infrastructure, manage backups, apply updates and patches, handle incident response, and offer tiered technical support while proactively identifying and resolving issues to minimize downtime and optimize performance.

As John Elmore Law expanded, BTPros provided the network, infrastructure, and ongoing support needed to keep the firm connected and productive. From building the underlying environment to supporting secure workflows and continued office growth, BTPros remains the firm’s trusted technology partner.

Assisted Lake Shore Paving to take full advantage of their Microsoft Licensing. Provided specialized consulting services to explain their licenses and what they own. Knowing this, they were able to consolidate their licensing and save money. BTPros also provides monthly MSP support as well as protecting and backing up their servers, workstations, & O365 content.

Pediatric Cardiology needed to modernize aging computers and specialized clinical equipment without interrupting daily operations. BTPros assessed the existing environment, identified systems that could be upgraded or needed replacement, coordinated Windows 11 deployments, and scheduled sensitive upgrades after hours and on weekends.

Western New York Dermatology chose BTPros for responsive, local support and a proactive approach to technology and security. As part of that ongoing partnership, BTPros helped refresh the practice’s Windows environment while continuing to monitor its broader technology needs and provide dependable assistance whenever needed.

Being able to keep our families and students on track with reliable technology helped students succeed and move to the next grade level, especially important during this challenging time.

Having a partnership with BTPros has been a game changer that fills the technology specialist gap for Syracuse City School District